Funny Customer Service Anecdote

So, I was chatting with a co-worker tonight and he told me a funny true-to-life customer service situation he had experienced in his nine years of customer service.

This lady called him and said that her keyboard doesn’t work. He went through the steps of troubleshooting her issue:

  • was the keyboard plugged to the PC?
  • did she try to reboot her PC?
  • is there a loose or open wire on her keyboard cable?
  • when did the trouble start?

and so on. She said she did all those and explained it worked for a while and then stopped working.

So, my co-worker (I will call him A) sent a tech onsite to help hands-on. The tech called him back a half and hour later and this is how the conversation started.

Tech: Man, you won’t believe this.
A: What happened?
Tech: You just can’t believe what she did.
A: Did you fix it?
Tech: Yeah, I fixed it. *still has a shocked voice*
A: What was the problem?
Tech: She took out all the character keys out and put them in alphabetical order!

Imagine my ROFLMAO! It was hilarious! This was the first time I’ve heard this type of situation! It was too funny not to share. :)

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